Refund Policy

You have 7 days from the date of receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

To initiate a return, please contact us at altajarltd@gmail.com. Items sent back without prior return request approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if there are any defects, damages, or if you received the wrong item. We will assess the issue and correct it accordingly.

Exceptions / Non-returnable Items

Certain items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

Exchanges

The quickest way to ensure you get what you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, the refund will be processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.